Quality and Performance Improvement


Value-Driven. Data-Driven. Evidence-Based.

What We Do

Telligen’s quality and performance improvement solutions help government agencies and private organizations accomplish goals related to better patient care, better health for populations and communities, and lower healthcare costs.

Government Agencies: Telligen has served as the CMS-designated Quality Improvement Organization for the state of Iowa since 1972. Today, we’re a Quality Innovation Network, helping the Medicare program improve the quality, value and efficiency of services delivered to patients in Iowa, Illinois and Colorado.

Private Organizations: We offer consulting and support services to hospitals, nursing homes, home health agencies, physician practices, healthcare systems and community-based organizations wanting to bring best practices and process improvements to their organization.

Our work has helped the Medicare program and its providers:

  • Decrease adverse drug events
  • Improve immunization rates
  • Fight the spread of antibiotic resistance
  • Lower rates of unnecessary hospital readmissions and medical errors
  • Reduce disparities associated with diabetes and cardiovascular disease
  • Analyze cost savings for targeted improvement programs
  • Improve nursing home quality

“Telligen’s Federal Health Solutions team is made up of a dedicated and passionate group of employee-owners whose collective experience and expertise enables us to tackle our customers biggest challenges. Being an employee-owned organization drives a sense of ownership and accountability into everything we do.”

— Bruce Grotenhuis, Vice President of Federal Health Solutions

How We Do It

Quality Improvement and Patient Safety

Engage providers, stakeholders, and beneficiaries and their families in large-scale transformation efforts

Program Evaluation

Recognize areas for opportunity, evaluate performance and calculate cost savings

Quality Measures

Adopt measures, calculate baselines and identify appropriate aims for each measure

Practice Transformation

Analyze performance, redesign clinical processes and provide ongoing performance measurement

Lean Six Sigma

Optimize processes, eliminate waste and reduce defects

Success Story

Project & Client: Telligen QIN-QIO Program; Centers for Medicare & Medicare Services

Description: The QIN-QIO program is one of the largest federal programs dedicated to improving the value and quality of healthcare for people with Medicare.

Our Mission: Improve the effectiveness, efficiency, and value of services delivered to Medicare beneficiaries in Iowa, Illinois, and Colorado through targeted quality improvement initiatives.

Who We Serve: Patients and families, nursing homes, outpatient settings, physician offices, pharmacies, and home health agencies.

The Results: Download the report

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