Evaluate & Improve Quality

September 26, 2017

In today’s health care environment, one of the biggest challenges organizations face is knowing how to monitor their processes and evaluate outcomes — that’s where we come in.

At Telligen, improving the quality of health care is at the heart of what we do. Our team offers 45 years of experience helping customers develop, execute, and evaluate quality improvement programs. Our traditional focus has been on Medicare and Medicaid populations, but our services are also used by a variety of payers, purchasers, researchers, and the communities they serve.

Telligen Program Evaluation Services

Who is it for: Payers, purchasers, businesses, researchers, federal/state government, and community-based organizations

What We Do: Help clients design, implement, and evaluate quality improvement programs

How We Do It: Build local capacity, design measures for key evaluation questions, assess implementation progress and program impact, conduct rapid-cycle evaluation and plan for continuous improvement, craft custom reports for multiple audiences

Our Work

Customer: CMS; Centers for Clinical Standards & Quality
Determine whether local interventions to improve care transitions led to national reductions in avoidable hospital (re)admissions for Medicare beneficiaries:

  • Develop measures that accurately monitor processes and progress
  • Analyze readmission data collected before and after the interventions
  • Compare differences between intervention and non-intervention communities

Customer: Patient-Centered Outcomes Research Institute
Determine whether local interventions to improve care transitions led to national reductions in avoidable hospital (re)admissions for Medicare beneficiaries:

  • Develop measures that accurately monitor processes and progress
  • Analyze readmission data collected before and after the interventions
  • Compare differences between intervention and non-intervention communities

Customer: University of Colorado
Analyze health care professionals’ ability to deliver quality care to high-risk populations following participation in a fellowship program:

  • Interview alumni to assess experience, collaborative capacity, and willingness to provide continued support
  • Suggest program enhancements and analyze future sustainability
  • Present and report findings to funding committee
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