quality improvement
Measured Improvement. Meaningful Impact. Scaling Quality through Collaboration.
what we do
Our solutions help clients accomplish goals related to better patient care, better health for populations and communities, and lower healthcare costs, while also working to minimize administrative burden. Our work has transformed many federal programs and provider approaches, particularly those in rural and underserved areas. Implementation science principals are used to consider context and determine what interventions are best for improvement, enabling providers to:
- Decrease adverse drug events
- Strengthen infection prevention and control strategies
- Fight the spread of antibiotic resistance
- Lower rates of medical errors and unnecessary hospital readmissions
- Reduce disparities such as those associated with chronic disease and access to care
- Improve quality of care across settings, including nursing homes and hospitals
- Increase prevention and wellness activities
- Reduce sepsis mortality
“We really like the benchmark, comparison reports that we receive from Telligen. They are at the local level and show our true performance; we can’t get these reports elsewhere. Also, the resources and assistance the QIO provides on various topics is very helpful and saves us significant time researching different topics.”
Iowa Clinician
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how we do it
Quality Improvement
Provide technical assistance and engage providers, partners, and beneficiaries in large-scale transformation efforts through process improvement
Patient Safety
Partner with healthcare providers to build a “culture of safety” that proactively identifies and mitigates risk
Process Optimization
Use Lean Six Sigma and Human-Centered Design to optimize processes, eliminate waste, and keep solutions person-centered
Program Evaluation
Recognize areas for opportunity, evaluate performance and calculate cost savings
Quality Measures
Adopt measures, calculate baselines and identify appropriate aims for each measure
Practice Transformation
Analyze performance, redesign clinical processes and provide ongoing performance measurement
Successes
During the 12th Statement of Work (SOW) QIN-QIO work that ran from 2019 to 2024, Telligen led a network of partners working on healthcare quality improvement initiatives that are data-driven and locally tailored to improve healthcare quality and outcomes by implementing and spreading evidence-based and best practices. This network included 3,278 providers: 1,795 NHs, 144 Critical Access Hospitals, 33 rural IPPS hospitals, 10 tribal hospitals, and 3 rural emergency hospitals. Telligen’s contributions had the following impact:
Patient Safety
- C.diff Hospitalizations: Reduced by 25.1%
- All-Cause Patient Harm: Reduced by 14%
Hospitalizations & Readmissions
- Medicare 30-Day Readmissions: Reduced by 18.2%
- Avoidable Hospitalizations: Reduced by 12.5%
- All-Cause Readmissions: Reduced by 20%
Chronic Disease Management
- Uncontrolled A1c Levels: Reduced by 37%
- Missing A1c Level Documentation: Reduced by 60%
Financial Impact
- Avoidable Hospital Expenditures: $136.9M
- For every $1.00 Spent: $57.00 Saved
other solutions
DATA ANALYTICS & VALIDATION
LEARNING & DISSEMINATION
SOFTWARE DEVELOPMENT
OPERATIONS & MONITORING
QUALITY MEASUREMENT
our contract vehicles
Accessing Telligen’s experts and solutions is easy through the prime and partner contract vehicles we have available. To learn how we can partner together to serve Federal clients, please email us at communications@telligen.com.
prime contract
CMS MIDS IDIQ
CMS NQIIC IDIQ
CMS SPARC IDIQ
GSA MAS
partner contract
CIO-SP3
CMS ACME BPA
CMS DASH BPA
CMS RMADA2 IDIQ
OASIS+