assessments
Person-Centered Assessments That Put Members First
what we do
Telligen offers more than 37 years of experience helping state Medicaid programs deliver accurate, person-centered assessments that drive appropriate care and services.
our approach
We conduct independent, conflict-free assessments that put individuals at the center of their care journey:
Person-Centered Focus: Members drive their own care—from selecting support teams to identifying resources that help achieve their personal goals
Quality Assurance:100% of assessments undergo quality review prior to submission
Flexible Delivery: Seamless in-person or virtual assessments to accommodate member needs
Proven Results: Consistently high satisfaction rates (93-98%) across multiple state programs
“Telligen’s IME team consistently met or exceeded our standards for contractor performance in more than 30 measurement areas. In the years I worked with Telligen in my role with Medicaid, I found them to be timely, responsive, proactive and excellent to work with.”
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assessment capabilities
Our experienced assessors support diverse populations including:
Populations Served:
- AIDS/HIV waiver recipients
- Brain Injury (BI) waiver recipients
- Children’s Mental Health waiver recipients
- Health and Disability waiver recipients
- Intellectual and Developmental Disabilities (I/DD) waiver recipients
- Elderly waiver recipients
- Physical Disabilities waiver recipients
Assessment Tools:
- SIS-A and SIS-C
- InterRAI Suite (Home Care, Pediatrics, Mental Health)
- PASRR Level I & II
- LOCUS & CALOCUS
- Mayo-Portland Adaptability Inventory
- State-Specific Assessment Tools
proven impact
- Volume: Over 43,000 approximate annual assessment volume completed for Iowa Medicaid alone; more than 107,000 total assessments over a 10-year period across four client states.
- Efficiency: Sophisticated scheduling system and strategically located assessors minimize wait times.
- Innovation: Proprietary Qualitrac technology streamlines assessment management.
- Adaptability: Successfully transitioned to virtual assessments during COVID-19, maintaining continuity of service.
state solutions
assessments
care management
quality & performance improvement
quality measurement & reporting
