operations & monitoring

Precision in Implementation. Excellence in Results.

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what we do

For providers navigating value-based care, participating in new payment and delivery models comes at a cost — increased administrative requirements coupled with day-to-day patient care demands.

We provide comprehensive technical assistance, education, and outreach for providers participating in the CMS Quality Payment Program and support the implementation of the Medicare Drug Price Negotiation Program.

With a deep commitment to rural healthcare, we also serve as the national Rural Quality Improvement Technical Assistance (RQITA) center for HRSA, ensuring rural providers have the specialized resources and data they need to thrive in a shifting landscape.

CMS Model Support: We currently support participants across a wide range of CMS Innovation Center models, including:

Kidney Care Choices Model (KCC)
Enhancing Oncology Model (EOM)
Accountable Care Organization Shared Savings Program (ACO SSP)
ACO Primary Care Flex (ACO PC Flex)
ACO REACH Model
Achieving Healthcare Efficiency through Accountable Design Model (AHEAD)
Frontier Community Health Integration Project (FCHIP)

“Telligen’s support is excellent in every way possible. In all my years in medicine, dealing with CMS (even as a member of the Medicare Advisory Committees for both Nevada and for the American Urological Association) this was the best experience I have ever had!”

Physician survey comment after receiving technical assistance

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how we do it

Implementation

Support all aspects of model service delivery and payment program design, implementation and ongoing operations

Technical Assistance

Deliver multi-channel help desk support and expert advisory services tailored to the unique needs of customers. Offer comprehensive educational resources, webinars, and collaborative learning opportunities

Data Collection, Measure Calculation, & Reporting

Develop program-specific tools, resources, and stakeholder engagement and training opportunities to accurately capture and report data for program purposes

Analysis

Analyze data, track ongoing progress, perform model testing, recommend improvements based on continuous feedback loops

Validation & Auditing

Provide quality measures support for specifications, validation, testing, measure calculation, and audit

what providers say

“Telligen’s exceptional management of the project and exceptional management of clinicians’ needs were instrumental in helping struggling clinicians succeed in the program.”

– CPARS Performance Review

“As a national board member of the American Medical Directors Association, I can confirm that the support, education, and guidance that we received from Telligen are unmatched nationally.”

– Leslie Beth Eber, MD, CMD, CMDA Past President, AMDA Past Medical Director of the Year

“Your support team is always very knowledgeable, and I tell other companies that they need to get themselves a Telligen! Your call team is very thorough, and I am able to get a satisfactory answer every time I call. I appreciate your excellent care and think you should clone your services.”

– Physician Practice participating in CMMI Model

“Telligen has demonstrated the capabilities, capacity, and expertise in championing CMS’s vision to foster healthcare transformation…Our work together will continue to help our most vulnerable populations…Telligen is a key member of our state coalition and has been instrumental in taking a novel approach in analyzing the data.”

– President & CEO, Medical Association

our contract vehicles

Accessing Telligen’s experts and solutions is easy through the prime and partner contract vehicles we have available. To learn how we can partner together to serve Federal clients, please email us at communications@telligen.com.

prime contract

CMS MIDS IDIQ
CMS NQIIC IDIQ
CMS SPARC IDIQ
GSA MAS

partner contract

CIO-SP3
CMS ACME BPA
CMS DASH BPA
CMS RMADA2 IDIQ
OASIS+