The Centers for Medicare & Medicaid Services (CMS) has re-selected Telligen, in collaboration with prime contractor American Institutes for Research (AIR), as recipients of a five-year task order to provide customer support services to clinicians participating in the Merit-Based Incentive Payment System (MIPS) track of the Quality Payment Program (QPP). 

Since 2017, Telligen has served as the Customer and Program Support Services tier 2 and 3 national support center, resolved over 20,000 help desk cases, processed over 7,000 targeted reviews and developed hundreds of communications materials as part of MIPS work. 

Telligen will continue to execute customer support services including: 

  • maintaining a dedicated help desk staffed by seasoned MIPS subject matter experts 
  • providing technical assistance and processing targeted reviews 
  • conducting training and outreach 
  • creating dynamic communications content 
  • spreading program knowledge 

“Telligen is excited to continue this important work in support of the QPP MIPS program, providing program and technical experts who partner with CMS and clinicians to navigate the program on a daily basis,” said Bruce Grotenhuis, Vice President of Federal Health Solutions. 

Work began on September 1. Read more about the QPP here: